Seeing an Error 500? We’ve got a few quick steps to help get things back on track!
Step 1: Close and Reopen the App
Sometimes, a simple restart is all you need. Close the app completely and open it again to see if the issue resolves itself.
Step 2: Check for App Updates
Make sure you’re running the latest version of the Hearth Companion App! Go to the App Store (iOS) or Google Play Store (Android) and check for updates.
Step 3: Restart Your Device
If the issue persists, restarting your phone can help clear up temporary issues.
Step 4: Double Check Your Internet Connection
An unstable connection may be causing the problem. Try switching between Wi-Fi and mobile data or resetting your router.
Step 5: Reinstall the App
If all else fails, try uninstalling and reinstalling the app. This ensures you have a fresh install!
Still Need Help?
If none of these steps work, please don’t hesitate to reach out to our support team. We’re more than happy to help!